Privacy Policy

• Account information: email address, password credentials handled by our authentication provider, and phone number if you verify one.
• Profile information: your first and last name, date of birth, gender and who you are interested in, approximate location, height, headline, biography and photographs.
• Sensitive categories you choose to share: religion, denomination and how you practise, cultural background and languages, marital and family history, children and family plans, health-adjacent lifestyle answers such as smoking, alcohol and exercise, and your financial philosophy and income range. These are optional, and you choose which are visible to others.
• Preferences and deal breakers: what matters to you, how much it matters, and what you will not compromise on.
• Activity data: your matches, interest and pass actions, messages you send within the service, verification results, and technical logs such as timestamps and error reports used to keep the service secure and working.
• Payment data: handled by our third-party payment processor. Paireva never receives or stores your card number.

We never ask for an exact salary, and we store the result and date of a verification check — never a copy of an identity document.

• To operate matching: applying your deal breakers, ranking compatible members and explaining where you align.
• For safety and moderation: automated verification, fraud and risk detection, rate limiting, and handling reports and blocks.
• For billing: managing plans, renewals and cancellations through our payment processor.
• To communicate with you about your account, matches and service changes.
• To understand the service in aggregate — for example how many members reach a match — using aggregated or de-identified data.

AI compatibility narratives. When you upgrade to a paid plan and ask for an AI compatibility report or use the Match Agent, we send information to a third-party AI provider to generate that text. What we send is limited to the structured facts behind the score — the compatibility dimensions, their sub-scores and weights, and the specific answer values that produced them — not your free-text writing and never your messages, unless you type it yourself into the Match Agent, in which case what you type is sent as part of your question. The AI provider processes this to return the narrative and is not permitted to use it for its own purposes. This happens only when you request it.

Your personal information is never sold or rented to advertisers or data brokers, and we do not run advertising on Paireva. We share information only in these situations:

• With other members, limited to what your privacy settings allow — your surname, employer, income range, exact location, last-active status and photographs are each under your control.
• With service providers strictly to operate the service: hosting and database infrastructure, our authentication provider, our payment processor, transactional email and phone verification, and the AI provider used for compatibility narratives. Each is bound by confidentiality obligations and may use the information only to provide their service to us.
• When required by law: to comply with a valid legal obligation or lawful request, or to establish, exercise or defend legal claims.
• To protect people: where necessary to investigate fraud, prevent harm, or protect the safety, rights or property of members or the public.
• In a business transfer: if the service is merged or acquired, information may transfer to the successor under this policy.

We keep your information while your account is active. If you pause your account, nothing is deleted and you stay hidden until you return. When you close your account or ask us to delete it, your profile is hidden from other members immediately and your profile content, answers and photographs are deleted within 30 days.

We keep for longer only what we must: basic transaction and billing records for the period required by tax and accounting law, and a minimal record of accounts removed for safety violations so that they are not recreated. Records of reports and safety decisions are kept in de-identified form where possible. Anonymous outcome events — for example that a member left because they met their partner — are retained with no link back to you.

You can, at any time:

• Access and correct your information — every answer, photograph and privacy setting is editable in the app.
• Control visibility — surname, employer, income range, last-active status, photo privacy and private browsing are all switches you own.
• Pause your account, which hides you and stops new introductions.
• Close your account, which hides your profile immediately and starts deletion.
• Request a copy of your information, or ask us to delete it outright.

The first four are in Settings and privacy and your profile. For a copy of your data, or a deletion request, write to privacy@paireva.com and we will respond within the time your local law requires. Depending on where you live you may also have the right to object to certain processing, to withdraw consent, or to complain to your data protection authority.

Information is encrypted in transit. Access to member data is restricted at the database level by row-level access controls so that a member's records are reachable only by that member and, for the limited fields their settings allow, by members they can be introduced to. Internal access follows a least-privilege model, and administrative views deliberately exclude the content of private conversations. No system is perfectly secure, so we do not claim absolute protection.

Paireva is for adults and is not directed at anyone under 18. We do not knowingly collect information from minors. Accounts found to misrepresent age are terminated and the associated data deleted. If you believe a minor has created an account, contact us at privacy@paireva.com.

Paireva is operated from Canada and our service providers may process and store information in other countries, including the United States and the European Union. Wherever it is processed, we take steps — contractual protections with our providers and the safeguards described above — to ensure your information is treated consistently with this policy.

We use only what is needed to run the service: a session cookie and local storage to keep you signed in and to remember interface preferences, and basic technical logs to diagnose errors. There are no third-party advertising trackers, no advertising pixels and no cross-site profiling on Paireva.

If this policy changes, the updated version is posted here with a new effective date, and material changes are notified in the app or by email before they take effect. Questions, requests or complaints: privacy@paireva.com. See also our Terms of Service.